ShipInsure Claim

ShipInsure: Protect Your Packages with Confidence!

ShipInsure is a premium package protection provider for Desert Dreams Boutique. When you choose to add ShipInsure to your order in the checkout section you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.

Should you encounter any unfortunate incidents, simply file a claim with ShipInsure. Shipinsure’s dedicated team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Protection, you will receive a confirmation email from them with instructions on how to file a claim with them if needed.

File a claim here

Note: If you did not choose the Shipinsure shipping protection for your order, Desert Dreams Boutique will not be liable to replace or refund your package.


If you have purchased ShipInsure Protection, you will receive an email from ShipInsure after placing your order. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID# (starting with SI).

In case you did not receive an email from Shipinsure, here's how you can file a claim:
1. Visit Shipinsure’s claims website here
2. Provide Shipinsure with your Email and Order number
3. Select the claim reason, and your Preferred resolution for the claim.
The ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure resolve a claim?

ShipInsure offers two methods of resolution for approved claims:

Reship and Refund.

  • If you choose "Refund" as your preferred resolution and your claim is approved, you can expect to receive a refund within 48 hours of claim approval. The refund will be processed back to your original payment method.
  • If you select a “Reship” and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.

When do I have to file a claim?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.

Things to Remember:

  • All claims must be made within 15 business days of the tracking stated "delivered."
  • If you did not choose the shipping protection, Desert Dreams Boutique will not be liable to replace your package.
  • If your address was entered wrong at checkout, Desert Dreams Boutique cannot cover the protection.
  • If delivery carriers GPS tracer deems the package delivered correctly - Desert Dreams Boutique is not liable.
Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.