Frequently Asked Questions

Please note: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care.

How do sizes run and how do they fit?

All information regarding sizing, measurements, fit, etc. can be found in the products description underneath each product. If you have further questions, you can DM us on Instagram or Facebook. You can also contact us Here.

What payment options do you accept?

We accept the following tenders: Visa, Mastercard, American Express, Discover, AfterPay, Venmo, Shop Pay and PayPal. 

Do you have a physical store?

  • No, not at this time, but some of our family items can also be purchased in our Baby Sister Store located in Peoria, IL
  • Check out our Baby Sister Children's Store, Jayla's Bowtique located in Peoria, Illinois.  Our store is located at:
  • 4921 N. Sheridan Rd, Peoria, IL 61614
  • Shop their website HERE!

How long does it take for me to get my order?

  • All orders are packed and shipped within 2-5 business days from our warehouse in Phoenix, AZ. Shipping time for US orders typically takes between 2-7 business days from the time sent from the warehouse.

What is the return policy and how do I begin the process of a return?

  • We understand shopping online can be tricky. We offer a simple solution if you decide your order is not perfect. You have 30 days from the day your item(s) ship to send them back for a credit in the form of a Desert Dreams Boutique E-Gift Card. All returned items are subject to our Return Policy Here.
  • All items being returned must be unworn, unwashed, and in original condition with all tags attached. ALL SALE/JEWELRY ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to the sender. 
  • Once an order has been placed, we can NOT cancel the order and refund back to your credit card/paypal. The ONLY option is for store credit. This includes if you place an order multiple times by "accident." PLEASE check your order BEFORE you hit submit.
  • Please review our entire Return Policy Here

How long does it take to process & receive my return?

Please allow up to 7 Business Days from the date we receive your return in our warehouse for your return to be processed—you will receive an email confirmation when your return is complete. Once you receive your email indicating your return has been processed, you can expect to receive your Desert Dreams Boutique E-Gift Card sent to your email address on file.

Is there a return fee & how do I request a return label?

Yes, There is a $6.00 cost for our pre-paid return label. The $6.00 label cost will be deducted from your store credit Desert Dreams E-Gift Card.

Start your return process Here & when your return is approved (within 24-48hrs) we will email you a pre paid return label.

To initiate a return, please click Here:

Desert Dreams Boutique is not responsible for lost or stolen packages.